Role title

Digital Champion

Purpose of role

To guide customers through basic IT courses hosted on the Learn My Way website and assist customers with their basic IT enquiries and support their use of digital devices.

Main activities and tasks

1. Running LearnMyWay classes in a local library
2. Providing general IT assistance to customers.
3. Promoting membership of Oldham Library and Information Service.
4. Encouraging reading and the use of other facilities within their local library.
5. Training complete beginners to help them get started with computers, including keyboard and mouse skills, e-mail and the Internet.
6. Promoting lifelong learning and signpost to further programs available.

Qualities, skills and experience sought

1. Available for two hours a week to run LearnMyWay classes.
2. LearnMyWay course duration – 6 weeks.
3. Have time to organize classes beforehand each week. Including organizing, printing resources and keeping records of students’ progress.
4. Happy to work independently.
5. Confident with computers. You don’t have to be an expert; classes start with mouse basics and finish with the creation of an email. General IT queries may be more challenging.
6. Have the patience, enthusiasm and interpersonal skills to help, instruct and communicate with customers each week.

Location

Oldham Library and branches

Time commitment

6 weeks minimum commitment. At least two hours per week at the agreed library, in the afternoon or evening (from 12noon – 7pm) or on Saturdays. LearnMyWay courses run for 90minutes on a weekly basis (usually 5pm – 6:30pm)

Training

and support

Volunteers will be inducted and trained prior to carrying out this role. They will set up their own account with LearnMyWay and complete the first course.

You will have a named supervisor who will provide ongoing support. Out of pocket expenses will be reimbursed to agreed limits on production of receipts.

Additional

Information

A DBS check will be required.

Apply via the Oldham council website: Volunteer at Oldham libraries - Oldham Council

General volunteer forms are available at all libraries in Oldham and should be returned to Patrick Bell, Volunteer Coordinator, Oldham Library and Lifelong Learning Centre, Greaves Street, Oldham OL1 1AL

Tel: 0161 770 8073

  Email: Patrick.bell@oldham.gov.uk